Privacy policy

Last updated on: April 14, 2025

This Privacy Policy describes how KENDRI SHOP collects, uses and discloses your personal information when you visit us, use our services or make a purchase at www.kendrishop.com or otherwise communicate with us about the website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "yours" refer to you as a user of the Services, whether customer, website visitor or other person, whose information we collect in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the website, update the date of the "Last update" and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses indicated below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our website and how you use our Services. When we use the term "personal information", we are referring to information that identifies you, concerns you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect from you directly The information you send us directly through our Services may include:

Contact details, including your name, address, phone number and email.

Information about the order, including your name, billing address, shipping address, payment confirmation, email address and phone number.

Account information, including your username, password, security questions and other information used for account security purposes.

Information about customer service, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about its use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To this end, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

Companies that support our website and Services, such as Shopify.

Our payment processors, which collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested in order to execute the contract we have entered into with you.

When you visit our website, open or click on the emails we send you or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Websites and Third-party Links.

How we use your personal information

Providing products and services. We use your personal information to provide you with the Services, in order to execute the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, organize shipping, facilitate any returns and exchanges and other features and features related to your account. We can also improve your shopping experience by allowing Shopify to combine your account with other Shopify services that you may choose to use. In this case, Shopify will treat your information as established in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising We may use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising and promotional communications by email, text messages or postal mail, and to show you advertisements for products or services. Included may be the use of your personal information to better adapt the Services and advertising on our website and other Websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.

Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.

Communicate with you and improve services. We use your personal information to provide you with customer support and improve our Services. This procedure is in our legitimate interest, in order to be able to respond to you, provide you with effective services and maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

As in many Websites, we also use cookies. For specific information about the cookies we use related to feeding our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to feed and improve our website and our Services (including to remember your actions and preferences), to perform analysis and better understand your interaction with the Services (in our legitimate interest of administering, improving and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better adapt the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to remove or reject cookies through their controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including certain general features and features, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for the purpose of fulfilling contracts, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With suppliers or other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, service and shipping).

With commercial and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct us, you request or otherwise consent to us disclosing certain information to third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.

With our subsidiaries or otherwise within our business group, in our legitimate interest of managing a successful business.

In relation to a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

We disclose the following categories of personal information and confidential personal information about users for the purposes indicated above in "How we collect and use your personal information" and "How we disclose personal information":

Category Recipient categories

Identifiers, such as basic contact data and certain information about orders and accounts

Commercial information, such as order information, purchase information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data, such as locations determined by an IP address or other technical measures

Suppliers and third parties that provide services on our behalf (such as Internet service providers, payment processors, service partners, customer support partners and data analysis providers)

Commercial and marketing partners

Branches

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of participating in advertising and marketing activities, as follows.

Third-party websites and hyperlinks.

Our website may provide links to websites or other online platforms managed by third parties. If you follow hyperlinks to websites not affiliated or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, integrity or reliability of the information found on them. The information you provide in public or semi-public places, including the information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without limitation on its use by us or by third parties. Our inclusion of such hyperlinks does not imply, by itself, any approval of the content of these platforms or their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended to be used by children and we do not intentionally collect any personal information about children. If you are the parent or guardian of a child who has provided us with your personal information, you can contact us using the contact details below to request its deletion.

From the Effective Date of this Privacy Policy, we have no effective knowledge that we "share" or "sell" (as these terms are defined in applicable legislation) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable and we cannot guarantee a "perfect security". In addition, any information you send us may not be safe during the transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The period of time during which we retain your personal information depends on different factors, such as the need for the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights indicated below in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances and, in certain cases, we may refuse your request, if the law allows us.

Right of access / knowledge: You may have the right to request access to the personal information we keep about you, including details related to the ways we use and share your information.

Right of deletion: You may have the right to request the deletion of the personal information we keep about you.

Right of correction: You may have the right to request the correction of inaccurate personal information we hold about you.

Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to third parties, in certain circumstances and with some exceptions.

Right to refuse the sale, sharing or targeted advertising: You may have the right to instruct us not to "sell" or "share" your personal information or to choose not to process your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out sign enabled, depending on where you are, we will automatically treat this request as a self-exclusion request from the "sale" or "sharing" of information for the device and browser you use to visit the Website.

Processing restriction: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of consent: When we rely on consent to process your personal information, you may have the right to withdraw that consent.

Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do it by responding directly to our refusal.

Communication preferences management: We can send you promotional emails and you can, at any time, choose not to receive them, using the unsubscribe option presented in our emails. If you choose not to participate, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights when indicated on our Website or by contacting us through the contact details provided below.

We will not discriminate against you for choosing and exercising any of these rights. We may have to collect information from you to verify your identity, such as your email address or account information, before giving a concrete response to the request. In accordance with applicable legislation, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting this request from an agent, we will require the agent to provide evidence that he authorized him to act on his behalf and we may have to verify his identity directly with us. We will respond to your request in a timely manner, as required by applicable legislation.

Complaints

If you have complaints about how we treat your personal information, contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us through the contact details below, or submitting your complaint to the local data protection authority. For the EEA, you can find a list of the authorities responsible for supervising data protection here.

International users

Please note that we may transfer, store and process your personal information outside the country where you reside. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standardized Contractual Clauses, or any equivalent contracts issued by the competent authority of the United Kingdom, as relevant, unless the transfer of data is to a country that has been determined to provide an adequate level of protection. 

Contact

In case of doubt about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights that assist you, contact us by phone or email at offers@kendrishop.com or contact us at Building 167., B, 08907, ES.

For the purposes of applicable data protection legislation, and unless expressly indicated otherwise, we are responsible for the processing of your personal information